{"id":14855,"date":"2026-07-07T11:46:51","date_gmt":"2026-07-07T15:46:51","guid":{"rendered":"https:\/\/wpclub.pro\/?post_type=product&#038;p=14855"},"modified":"2026-07-07T11:47:26","modified_gmt":"2026-07-07T15:47:26","slug":"supportcandy-agentgroup-addon","status":"publish","type":"product","link":"https:\/\/wpclub.pro\/en\/item\/supportcandy-agentgroup-addon\/","title":{"rendered":"SupportCandy Agentgroup Addon 3.1.3"},"content":{"rendered":"<div data-elementor-type=\"product-post\" data-elementor-id=\"14855\" class=\"elementor elementor-14855\" data-elementor-post-type=\"product\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3d83fa34 e-flex e-con-boxed e-con e-parent\" data-id=\"3d83fa34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58af09fa color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"58af09fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>SupportCandy Agentgroup Addon<\/h3><p>The SupportCandy Agentgroup Addon is an extension designed to optimize ticket management in WordPress-based support systems. It allows the creation of agent groups, facilitating the assignment and monitoring of tickets within specific teams.<\/p><h3>Main Features<\/h3><ul><li><p><strong>Creation of Agent Groups<\/strong><br \/>It enables the formation of teams of agents according to categories, departments or other criteria defined by the organization.<\/p><\/li><li><p><strong>Ticket Assignment to Groups<\/strong><br \/>It allows you to assign tickets directly to a group of agents, instead of an individual agent, streamlining task distribution.<\/p><\/li><li><p><strong>Ticket Monitoring<\/strong><br \/>Supervisors in each group can view and manage all tickets assigned to their team, ensuring timely and efficient service.<\/p><\/li><li><p><strong>Email Notifications<\/strong><br \/>Configure notifications so that group members or only supervisors receive alerts about new tickets or relevant updates.<\/p><\/li><\/ul><h3>Benefits of Using the SupportCandy Agentgroup Addon<\/h3><ul><li><p><strong>Operational Efficiency<\/strong><br \/>Assigning tickets to groups simplifies management and ensures that inquiries are handled by the most appropriate team.<\/p><\/li><li><p><strong>Improvement in Coordination<\/strong><br \/>It facilitates collaboration between team members and supervisors, ensuring that tickets are assigned and resolved effectively.<\/p><\/li><li><p><strong>Scalability<\/strong><br \/>Ideal for growing organizations, as it allows for flexible and adaptive structuring of support teams.<\/p><\/li><\/ul><h3>Conclusion<\/h3><p>The SupportCandy Agentgroup Addon is an essential tool for any support team looking to improve organization, efficiency, and response time in ticket management. Its ability to structure and assign tasks within agent groups makes it an effective solution for optimizing customer service and enhancing the user experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SupportCandy Agentgroup Addon SupportCandy Agentgroup Addon es una extensi\u00f3n dise\u00f1ada para optimizar la gesti\u00f3n de tickets en sistemas de soporte<\/p>","protected":false},"featured_media":97809,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[67],"product_tag":[149],"class_list":["post-14855","product","type-product","status-publish","has-post-thumbnail","product_cat-wordpress-plugins","product_tag-plugins-para-comunicacion-y-soporte","pa_autores-supportcandy","first","instock","sale","downloadable","virtual","sold-individually","purchasable","product-type-simple"],"acf":[],"_links":{"self":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product\/14855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/comments?post=14855"}],"version-history":[{"count":0,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product\/14855\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/media\/97809"}],"wp:attachment":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/media?parent=14855"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_brand?post=14855"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_cat?post=14855"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_tag?post=14855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}