{"id":14857,"date":"2026-05-26T12:55:55","date_gmt":"2026-05-26T16:55:55","guid":{"rendered":"https:\/\/wpclub.pro\/?post_type=product&p=14857"},"modified":"2026-05-26T12:56:55","modified_gmt":"2026-05-26T16:56:55","slug":"supportcandy-satisfaction-survey-addon","status":"publish","type":"product","link":"https:\/\/wpclub.pro\/en\/item\/supportcandy-satisfaction-survey-addon\/","title":{"rendered":"SupportCandy Satisfaction Survey Addon 3.2.4"},"content":{"rendered":"
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SupportCandy Satisfaction Survey Addon<\/h2>\n

The SupportCandy Satisfaction Survey Addon is a premium solution that integrates satisfaction surveys directly into your support ticket workflow. With this addon, you automatically collect valuable feedback after closing tickets, helping you improve your service and better understand your customers' needs.<\/p>\n

What is the SupportCandy Satisfaction Survey Addon?<\/h3>\n

This specialized add-on adds customer satisfaction survey capabilities to the popular WordPress support plugin. It allows you to configure custom surveys that are automatically sent to customers after their tickets are resolved, eliminating the need for external systems or manual processes to measure customer satisfaction.<\/p>\n

Key Benefits<\/h3>\n
    \n
  1. \n

    Automated Feedback<\/strong>Receive customer reviews effortlessly, right when their experience is fresh in your mind.<\/p>\n<\/li>\n

  2. \n

    Continuous Improvement of Support<\/strong>Identify problem areas and celebrate successes with real data on your team's performance.<\/p>\n<\/li>\n

  3. \n

    Greater Transparency<\/strong>Agents receive direct feedback that helps them improve their skills and approach.<\/p>\n<\/li>\n

  4. \n

    Churn Reduction<\/strong>By detecting dissatisfied customers early, you can intervene before they abandon your service.<\/p>\n<\/li>\n<\/ol>\n

    Essential Features of the SupportCandy Satisfaction Survey<\/h3>\n
      \n
    • \n

      Customizable Surveys<\/strong>Configure questions according to your specific needs, from NPS scales to open-ended questions.<\/p>\n<\/li>\n

    • \n

      Automatic Activation<\/strong>Surveys are sent automatically when a ticket is closed, without manual intervention.<\/p>\n<\/li>\n

    • \n

      Design tailored to your brand<\/strong>Customize colors and style so that the surveys match your visual identity.<\/p>\n<\/li>\n

    • \n

      Integrated Analysis Panel<\/strong>View real-time results within the SupportCandy admin panel.<\/p>\n<\/li>\n

    • \n

      Smart Reminders<\/strong>System for sending reminders to customers who have not responded, maximizing the response rate.<\/p>\n<\/li>\n<\/ul>\n

      Practical Operation<\/h3>\n
        \n
      1. \n

        Initial Setup<\/strong>Define your questions, design, and when the surveys will be sent.<\/p>\n<\/li>\n

      2. \n

        Automatic Activation<\/strong>When a ticket is closed, the system sends the survey to the customer.<\/p>\n<\/li>\n

      3. \n

        Customer Response<\/strong>Customers respond with one click, without needing to create an account or log in.<\/p>\n<\/li>\n

      4. \n

        Real-Time Analysis<\/strong>The results appear immediately on your dashboard, organized by agent, department, or period.<\/p>\n<\/li>\n

      5. \n

        Data-Based Action<\/strong>: Identify trends and areas to improve the quality of your support.<\/p>\n<\/li>\n<\/ol>\n

        SupportCandy Satisfaction Survey Use Cases<\/h3>\n
          \n
        • Support teams that need objective quality metrics<\/li>\n
        • Companies seeking to reduce customer churn<\/li>\n
        • Organizations that implement continuous improvement programs<\/li>\n
        • Businesses that compete in markets where customer experience is key<\/li>\n<\/ul>\n

          Conclusion<\/h3>\n

          The SupportCandy Satisfaction Survey Addon transforms customer feedback into a tangible competitive advantage. By integrating surveys directly into your support workflow, you gain valuable insights without adding complexity to your operations. For teams serious about the quality of their support, this addon is essential for moving from assumptions to data-driven decisions. Implementing it will improve not only your customer service but also your team's morale by recognizing successes and systematically addressing areas for improvement. In a market where customer experience defines success, this addon provides you with the critical information you need to stand out.<\/p>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          SupportCandy Satisfaction Survey Addon SupportCandy Satisfaction Survey Addon es una soluci\u00f3n premium que integra encuestas de satisfacci\u00f3n directamente en tu<\/p>","protected":false},"featured_media":90879,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[67],"product_tag":[149],"class_list":["post-14857","product","type-product","status-publish","has-post-thumbnail","product_cat-wordpress-plugins","product_tag-plugins-para-comunicacion-y-soporte","pa_autores-supportcandy","first","instock","sale","downloadable","virtual","sold-individually","purchasable","product-type-simple"],"acf":[],"_links":{"self":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product\/14857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/comments?post=14857"}],"version-history":[{"count":0,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product\/14857\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/media\/90879"}],"wp:attachment":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/media?parent=14857"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_brand?post=14857"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_cat?post=14857"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_tag?post=14857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}