{"id":14859,"date":"2026-05-26T12:53:33","date_gmt":"2026-05-26T16:53:33","guid":{"rendered":"https:\/\/wpclub.pro\/?post_type=product&p=14859"},"modified":"2026-05-26T12:55:10","modified_gmt":"2026-05-26T16:55:10","slug":"supportcandy-timer-addon","status":"publish","type":"product","link":"https:\/\/wpclub.pro\/en\/item\/supportcandy-timer-addon\/","title":{"rendered":"SupportCandy Timer Addon 3.2.1"},"content":{"rendered":"
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SupportCandy Timer Addon<\/strong><\/h2>

The SupportCandy Timer Addon is the essential tool for technical support teams looking to measure and optimize the time spent on each ticket within WordPress. This add-on integrates a smart timer directly into the SupportCandy interface, allowing agents to start, pause, and stop tracking hours with a single click. Ideal for agencies that bill by the hour or prioritize operational efficiency, it automatically records the time spent resolving issues, generating responses, or managing inquiries, eliminating manual estimations and ensuring transparency in team productivity.<\/p>

Key benefits<\/strong><\/h3>

With the SupportCandy Timer Addon, you increase billing accuracy by 35% by associating actual hours with each ticket, preventing underbilling and customer disputes. It optimizes resource management by identifying process bottlenecks (e.g., tickets exceeding the average resolution time) and boosts team motivation with clear agent productivity reports. Furthermore, it ensures compliance with SLA standards by monitoring response times in real time and reduces administrative effort by 50% by generating automatic reports for financial analysis and performance reviews.<\/p>

Main features<\/strong><\/h3>
  • Integrated stopwatch with automatic start\/stop when opening or closing tickets.<\/li>
  • Detailed record by agent, department or client, including active and inactive times.<\/li>
  • Reports exportable to PDF\/Excel with productivity charts and historical comparisons.<\/li>
  • Customized alerts when predefined time thresholds are exceeded (e.g., 30 minutes per ticket).<\/li>
  • User role compatibility: supervisors access global data, agents only see their own history.<\/li>
  • Synchronization with billing through integration with plugins such as WooCommerce or WP ERP.<\/li><\/ul>

    The SupportCandy Timer Addon transforms time into a strategic asset for your support team. Maximize transparency and efficiency with the SupportCandy Timer Addon, the ultimate solution for managing hours with pinpoint accuracy! By implementing the SupportCandy Timer Addon, you eliminate guesswork in productivity and provide customers with concrete data on the value delivered.<\/p>

    This add-on is essential for businesses that turn time management into a competitive advantage, ensuring that every minute invested translates into tangible results. With the SupportCandy Timer Add-on, accountability isn't a burden, but rather the foundation of strong and sustainable business relationships. Boost your operations with the SupportCandy Timer Add-on and discover why leading teams rely on it to elevate their operational excellence! The SupportCandy Timer Add-on redefines how time translates into trust, quality, and growth for your business.<\/p>

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    SupportCandy Timer Addon is the essential tool for technical support teams looking to measure and optimize.<\/p>","protected":false},"featured_media":98014,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[67],"product_tag":[149],"class_list":["post-14859","product","type-product","status-publish","has-post-thumbnail","product_cat-wordpress-plugins","product_tag-plugins-para-comunicacion-y-soporte","pa_autores-supportcandy","first","instock","sale","downloadable","virtual","sold-individually","purchasable","product-type-simple"],"acf":[],"_links":{"self":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product\/14859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/comments?post=14859"}],"version-history":[{"count":0,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product\/14859\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/media\/98014"}],"wp:attachment":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/media?parent=14859"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_brand?post=14859"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_cat?post=14859"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_tag?post=14859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}