{"id":22891,"date":"2026-03-23T15:02:08","date_gmt":"2026-03-23T18:02:08","guid":{"rendered":"https:\/\/wpclub.pro\/?post_type=product&#038;p=22891"},"modified":"2026-03-23T15:03:32","modified_gmt":"2026-03-23T18:03:32","slug":"supportcandy-assign-agent-rules-addon","status":"publish","type":"product","link":"https:\/\/wpclub.pro\/en\/item\/supportcandy-assign-agent-rules-addon\/","title":{"rendered":"SupportCandy Assign Agent Rules Addon 3.1.2"},"content":{"rendered":"<div data-elementor-type=\"product-post\" data-elementor-id=\"22891\" class=\"elementor elementor-22891\" data-elementor-post-type=\"product\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-48a47a06 e-flex e-con-boxed e-con e-parent\" data-id=\"48a47a06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-293a97f5 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"293a97f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"chakra-text css-1ltj640\"><strong class=\"chakra-text css-0\">SupportCandy Assign Agent Rules Addon<\/strong><\/h2><p class=\"chakra-text css-1ltj640\">The SupportCandy Assign Agent Rules Addon is the ultimate solution for automating ticket assignment in WordPress. It eliminates manual management by creating conditional rules based on custom fields, categories, or ticket properties. For example, it automatically assigns &quot;pre-sales&quot; inquiries to the appropriate agent or routes &quot;technical support&quot; tickets based on the current workload, ensuring fast and accurate responses without human intervention.<\/p><h3 class=\"chakra-text css-1ltj640\"><strong class=\"chakra-text css-0\">Key benefits<\/strong><\/h3><p class=\"chakra-text css-1ltj640\">Optimize productivity by reducing assignment errors and freeing up supervisor time. Increase customer satisfaction with immediate responses through predefined rules that balance the workload across agents. Ideal for large teams or complex workflows, it ensures every ticket reaches the right expert from the start, minimizing wait times and unnecessary escalations.<\/p><h3 class=\"chakra-text css-1ltj640\"><strong class=\"chakra-text css-0\">Main features<\/strong><\/h3><ul class=\"ml-4 list-outside list-disc whitespace-normal\" data-streamdown=\"unordered-list\"><li class=\"py-1\" data-streamdown=\"list-item\">Flexible rules with multiple conditions (category, priority, custom fields).<\/li><li class=\"py-1\" data-streamdown=\"list-item\">Intelligent allocation considering agent availability and workload.<\/li><li class=\"py-1\" data-streamdown=\"list-item\">Native integration with SupportCandy without requiring additional code.<\/li><li class=\"py-1\" data-streamdown=\"list-item\">Automatic activation when creating tickets, compatible with existing workflows.<\/li><\/ul><p class=\"chakra-text css-1ltj640\">The SupportCandy Assign Agent Rules Addon transforms your technical support into an autonomous and efficient system. Implement the SupportCandy Assign Agent Rules Addon today and forget about manual ticket management forever.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SupportCandy Assign Agent Rules Addon SupportCandy Assign Agent Rules Addon es la soluci\u00f3n definitiva para automatizar la asignaci\u00f3n de tickets<\/p>","protected":false},"featured_media":97812,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[67],"product_tag":[149],"class_list":["post-22891","product","type-product","status-publish","has-post-thumbnail","product_cat-wordpress-plugins","product_tag-plugins-para-comunicacion-y-soporte","pa_autores-supportcandy","first","instock","sale","downloadable","virtual","sold-individually","purchasable","product-type-simple"],"acf":[],"_links":{"self":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product\/22891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/comments?post=22891"}],"version-history":[{"count":0,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product\/22891\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/media\/97812"}],"wp:attachment":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/media?parent=22891"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_brand?post=22891"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_cat?post=22891"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_tag?post=22891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}