{"id":24928,"date":"2026-03-23T15:03:54","date_gmt":"2026-03-23T18:03:54","guid":{"rendered":"https:\/\/wpclub.pro\/?post_type=product&#038;p=24928"},"modified":"2026-03-23T15:04:33","modified_gmt":"2026-03-23T18:04:33","slug":"supportcandy-automatic-close-ticket","status":"publish","type":"product","link":"https:\/\/wpclub.pro\/en\/item\/supportcandy-automatic-close-ticket\/","title":{"rendered":"SupportCandy Automatic Close Tickets 3.1.1"},"content":{"rendered":"<div data-elementor-type=\"product-post\" data-elementor-id=\"24928\" class=\"elementor elementor-24928\" data-elementor-post-type=\"product\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3917c2b5 e-flex e-con-boxed e-con e-parent\" data-id=\"3917c2b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f2c84c0 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"6f2c84c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"chakra-text css-1ltj640\"><strong class=\"chakra-text css-0\">SupportCandy Automatic Close Tickets<\/strong><\/h2><p class=\"chakra-text css-1ltj640\">SupportCandy Automatic Close Tickets is an advanced plugin designed for technical support teams looking to automate ticket management in WordPress. This add-on allows you to configure smart rules to automatically close inactive tickets based on criteria such as days without a response, priority, category, or specific status. Ideal for preventing the accumulation of outdated tickets, it ensures your support system remains organized and focused on active cases, freeing up valuable time to resolve critical issues without constant manual intervention.<\/p><h3 class=\"chakra-text css-1ltj640\"><strong class=\"chakra-text css-0\">Key benefits<\/strong><\/h3><p class=\"chakra-text css-1ltj640\">With SupportCandy Automatic Ticket Closure, you optimize operational efficiency by eliminating repetitive manual closure tasks. It reduces human error in ticket management and improves key metrics such as mean time to resolution (MTTR) and service level agreement (SLA) compliance. Teams gain agility by prioritizing urgent inquiries, while customers perceive greater professionalism thanks to automatic notifications before closure, ensuring transparency in the process. Furthermore, by keeping only relevant tickets, performance reports reflect accurate data for evidence-based strategic decision-making.<\/p><h3 class=\"chakra-text css-1ltj640\"><strong class=\"chakra-text css-0\">Main features<\/strong><\/h3><ul class=\"ml-4 list-outside list-disc whitespace-normal\" data-streamdown=\"unordered-list\"><li class=\"py-1\" data-streamdown=\"list-item\">Highly customizable rules: define inactivity periods (e.g., 5, 10, or 15 days) by department or ticket type.<\/li><li class=\"py-1\" data-streamdown=\"list-item\">Proactive notifications: send alerts to customers 24\/48 hours before automatic closure to confirm resolution.<\/li><li class=\"py-1\" data-streamdown=\"list-item\">Dynamic exclusion: prevents closing tickets with recent activity or critical tags such as &quot;urgent&quot; or &quot;under review&quot;.<\/li><li class=\"py-1\" data-streamdown=\"list-item\">Detailed log: stores a history of all automatic closures with dates, rules applied and responsible parties.<\/li><li class=\"py-1\" data-streamdown=\"list-item\">Full compatibility: Works seamlessly with other SupportCandy add-ons and popular WordPress plugins.<\/li><\/ul><p class=\"chakra-text css-1ltj640\">SupportCandy Automatic Ticket Closure not only simplifies daily administration but also elevates service quality by aligning processes with professional standards. By implementing SupportCandy Automatic Ticket Closure, your team gains productivity while customers experience more agile and structured support. Transform your ticket management with SupportCandy Automatic Ticket Closure and discover why it&#039;s the number one choice for teams that prioritize operational excellence! With SupportCandy Automatic Ticket Closure, every automatic closure becomes an opportunity to optimize resources and strengthen customer trust.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SupportCandy Automatic Close Tickets SupportCandy Automatic Close Tickets es el complemento avanzado dise\u00f1ado para equipos de soporte t\u00e9cnico que buscan<\/p>","protected":false},"featured_media":97817,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[67],"product_tag":[149],"class_list":["post-24928","product","type-product","status-publish","has-post-thumbnail","product_cat-wordpress-plugins","product_tag-plugins-para-comunicacion-y-soporte","pa_autores-supportcandy","first","instock","sale","downloadable","virtual","sold-individually","purchasable","product-type-simple"],"acf":[],"_links":{"self":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product\/24928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/comments?post=24928"}],"version-history":[{"count":0,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product\/24928\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/media\/97817"}],"wp:attachment":[{"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/media?parent=24928"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_brand?post=24928"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_cat?post=24928"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/wpclub.pro\/en\/wp-json\/wp\/v2\/product_tag?post=24928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}