SupportCandy Agentgroup Addon 3.1.2
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- Support from Monday to Friday
- With you since 2018
El precio original era: $39.00.$5.99El precio actual es: $5.99.
SupportCandy Agentgroup Addon
SupportCandy Agentgroup Addon es una extensión diseñada para optimizar la gestión de tickets en sistemas de soporte basados en WordPress. Permite la creación de grupos de agentes, facilitando la asignación y supervisión de tickets dentro de equipos específicos.
Main Features
Creación de Grupos de Agentes
Posibilita la formación de equipos de agentes según categorías, departamentos u otros criterios definidos por la organización.Asignación de Tickets a Grupos
Permite asignar tickets directamente a un grupo de agentes, en lugar de a un agente individual, agilizando la distribución de tareas.Supervisión de Tickets
Los supervisores de cada grupo pueden ver y gestionar todos los tickets asignados a su equipo, garantizando una atención oportuna y eficiente.Notificaciones por Correo Electrónico
Configura notificaciones para que los miembros del grupo o solo los supervisores reciban alertas sobre nuevos tickets o actualizaciones relevantes.
Beneficios de Utilizar SupportCandy Agentgroup Addon
Operational Efficiency
Al asignar tickets a grupos, se simplifica la gestión y se asegura que las consultas sean atendidas por el equipo más adecuado.Mejora en la Coordinación
Facilita la colaboración entre miembros del equipo y supervisores, asegurando que los tickets se asignen y resuelvan de manera efectiva.Scalability
Ideal para organizaciones en crecimiento, ya que permite estructurar equipos de soporte de manera flexible y adaptativa.
Conclusion
SupportCandy Agentgroup Addon es una herramienta esencial para cualquier equipo de soporte que busque mejorar la organización, la eficiencia y la velocidad de respuesta en la gestión de tickets. Su capacidad para estructurar y asignar tareas dentro de grupos de agentes lo convierte en una solución efectiva para optimizar la atención al cliente y mejorar la experiencia del usuario.
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