SupportCandy Satisfaction Survey Addon 3.2.4
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- Support from Monday to Friday
- With you since 2018
El precio original era: $39.00.$5.99El precio actual es: $5.99.
SupportCandy Satisfaction Survey Addon
The SupportCandy Satisfaction Survey Addon is a premium solution that integrates satisfaction surveys directly into your support ticket workflow. With this addon, you automatically collect valuable feedback after closing tickets, helping you improve your service and better understand your customers' needs.
What is the SupportCandy Satisfaction Survey Addon?
This specialized add-on adds customer satisfaction survey capabilities to the popular WordPress support plugin. It allows you to configure custom surveys that are automatically sent to customers after their tickets are resolved, eliminating the need for external systems or manual processes to measure customer satisfaction.
Key Benefits
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Automated FeedbackReceive customer reviews effortlessly, right when their experience is fresh in your mind.
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Continuous Improvement of SupportIdentify problem areas and celebrate successes with real data on your team's performance.
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Greater TransparencyAgents receive direct feedback that helps them improve their skills and approach.
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Churn ReductionBy detecting dissatisfied customers early, you can intervene before they abandon your service.
Essential Features of the SupportCandy Satisfaction Survey
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Customizable SurveysConfigure questions according to your specific needs, from NPS scales to open-ended questions.
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Automatic ActivationSurveys are sent automatically when a ticket is closed, without manual intervention.
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Design tailored to your brandCustomize colors and style so that the surveys match your visual identity.
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Integrated Analysis PanelView real-time results within the SupportCandy admin panel.
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Smart RemindersSystem for sending reminders to customers who have not responded, maximizing the response rate.
Practical Operation
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Initial SetupDefine your questions, design, and when the surveys will be sent.
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Automatic ActivationWhen a ticket is closed, the system sends the survey to the customer.
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Customer ResponseCustomers respond with one click, without needing to create an account or log in.
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Real-Time AnalysisThe results appear immediately on your dashboard, organized by agent, department, or period.
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Data-Based Action: Identify trends and areas to improve the quality of your support.
SupportCandy Satisfaction Survey Use Cases
- Support teams that need objective quality metrics
- Companies seeking to reduce customer churn
- Organizations that implement continuous improvement programs
- Businesses that compete in markets where customer experience is key
Conclusion
The SupportCandy Satisfaction Survey Addon transforms customer feedback into a tangible competitive advantage. By integrating surveys directly into your support workflow, you gain valuable insights without adding complexity to your operations. For teams serious about the quality of their support, this addon is essential for moving from assumptions to data-driven decisions. Implementing it will improve not only your customer service but also your team's morale by recognizing successes and systematically addressing areas for improvement. In a market where customer experience defines success, this addon provides you with the critical information you need to stand out.
Latest update:
Written by: WPClub
With over seven years of experience curating, managing, and distributing GPL products, our content is based on hands-on experience, technical review, testing, and feedback from thousands of users. We aim to democratize and simplify the WordPress world so you can choose with confidence, speed, and ease.
Your Individual Purchase Includes:
- Lifetime updates.*
- Official product, ready to use.
- Immediate access to the product.
- Clean and virus-free files.
- GNU GPL V2/V3 License
- Technical support in Spanish and English.
* In the case of memberships, the period during which you will receive updates will depend on the type of membership purchased: monthly, annual, or lifetime.
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We update products Monday through Friday. However, if the product you see is not yet updated, you can notify us so we can prioritize updating it whenever possible.
Get your questions answered here
Here you'll find answers to frequently asked questions about our service: how it works, what it includes, and how to get the most out of it.
On how many websites can I use the products?
You can use any product from our store on any website you want.
Will I get updates?
Absolutely. If you buy an individual product, you'll get lifetime updates for that product.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
What if I have a problem?
First of all, we want you to know that you can count on us. We will assist you and provide the necessary support, so you can rest assured.
On the other hand, it is important for you to know that, given the time difference between countries, your time and ours may not be the same, so we will be delayed accordingly.
Our opening hours start at 9 AM from Monday to Friday, UTC -3. We are open until around 6 PM.
Do they provide technical support?
Yes, and regarding the time, it is usually on average within 24 to 48 business hours.
However, there are times when we have already provided an answer and solution in less than a day, depending on the case.
Are there download limits?
No. We don't believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage precisely to avoid problems.
Do they provide license keys?
No. Giving out the keys is not a viable option, as we have had experiences where they end up circulating everywhere and we can even lose the associated accounts.
That said, all products are original and, in cases where a license key is required to function, we will take care of pre-activating them for you.
Does my purchase include an invoice?
Yes. After payment, you will be able to access your invoice immediately in the "Purchases" section of your user account.
That is why it is important that you properly complete the information requested at the time of payment.
Is there a warranty?
Yes, of course. If there's a problem we can't resolve, or if there's an external issue that doesn't have a general solution, you'll receive support and, if necessary, a full refund. We have a 14-day refund policy from the date of purchase.
- It should be noted that there is no warranty if the product works well and it simply wasn't what you wanted.
There have been instances where someone buys a product, the product works perfectly, but they don't like it and want a refund, keeping the product. That's not right.
However, everything is evaluable and reasonable. Let's use judgment together.
What are the opening hours?
Our opening hours are:
- Monday to Friday, from 9 a.m. to 6 p.m.
- Saturday and Sunday: No service.
UTC -3 time
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