SupportCandy Woocommerce Addon 3.2.7
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- Support from Monday to Friday
- With you since 2018
El precio original era: $39.00.$5.99El precio actual es: $5.99.
SupportCandy Woocommerce Addon
SupportCandy WooCommerce Addon is an extension that integrates the SupportCandy support ticket system with WooCommerce, allowing for more efficient management of inquiries related to orders and products in online stores.
Main Features
Product Selection and Orders in Ticket FormsCustomers can select a specific product or order when creating a support ticket, making it easier to identify the issue at hand.
Direct Access from Product and Order Pages: "Help" buttons are added to product pages and the order list, allowing customers to create tickets directly related to a specific product or order.
Order Details Display for AgentsSupport agents can view order history, total spent, and other relevant customer details directly from the ticket, improving efficiency in resolving inquiries.
WooCommerce Subscriptions IntegrationIf the WooCommerce Subscriptions plugin is used, agents can access the customer's subscription details within the ticket.
Benefits of Using the SupportCandy WooCommerce Addon
Improved Customer ExperienceBy allowing customers to easily associate their inquiries with specific products or orders, the support process is streamlined and customer satisfaction is increased.
Operational Efficiency for AgentsDirect access to relevant order and product information within tickets allows agents to resolve queries more quickly and accurately.
Centralized Support ManagementThe integration facilitates a complete view of customer interactions, combining order and ticket information in one place.
Considerations
Initial Setup: You need to configure the custom fields of type "Order" and "Product" in the ticket form to take full advantage of the integration.
Compatibility: Ensure that the versions of WooCommerce and SupportCandy are compatible with the extension to guarantee optimal performance.
Conclusion
The SupportCandy WooCommerce Addon is a valuable tool for online stores looking to improve their customer service through deep integration between their support system and e-commerce platform. By facilitating the association of tickets with specific products and orders, this extension optimizes support efficiency and enhances the overall customer experience.
Latest update:
Written by: WPClub
With over seven years of experience curating, managing, and distributing GPL products, our content is based on hands-on experience, technical review, testing, and feedback from thousands of users. We aim to democratize and simplify the WordPress world so you can choose with confidence, speed, and ease.
Your Individual Purchase Includes:
- Lifetime updates.*
- Official product, ready to use.
- Immediate access to the product.
- Clean and virus-free files.
- GNU GPL V2/V3 License
- Technical support in Spanish and English.
* In the case of memberships, the period during which you will receive updates will depend on the type of membership purchased: monthly, annual, or lifetime.
Notify Update
We update products Monday through Friday. However, if the product you see is not yet updated, you can notify us so we can prioritize updating it whenever possible.
Get your questions answered here
Here you'll find answers to frequently asked questions about our service: how it works, what it includes, and how to get the most out of it.
On how many websites can I use the products?
You can use any product from our store on any website you want.
Will I get updates?
Absolutely. If you buy an individual product, you'll get lifetime updates for that product.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
What if I have a problem?
First of all, we want you to know that you can count on us. We will assist you and provide the necessary support, so you can rest assured.
On the other hand, it is important for you to know that, given the time difference between countries, your time and ours may not be the same, so we will be delayed accordingly.
Our opening hours start at 9 AM from Monday to Friday, UTC -3. We are open until around 6 PM.
Do they provide technical support?
Yes, and regarding the time, it is usually on average within 24 to 48 business hours.
However, there are times when we have already provided an answer and solution in less than a day, depending on the case.
Are there download limits?
No. We don't believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage precisely to avoid problems.
Do they provide license keys?
No. Giving out the keys is not a viable option, as we have had experiences where they end up circulating everywhere and we can even lose the associated accounts.
That said, all products are original and, in cases where a license key is required to function, we will take care of pre-activating them for you.
Does my purchase include an invoice?
Yes. After payment, you will be able to access your invoice immediately in the "Purchases" section of your user account.
That is why it is important that you properly complete the information requested at the time of payment.
Is there a warranty?
Yes, of course. If there's a problem we can't resolve, or if there's an external issue that doesn't have a general solution, you'll receive support and, if necessary, a full refund. We have a 14-day refund policy from the date of purchase.
- It should be noted that there is no warranty if the product works well and it simply wasn't what you wanted.
There have been instances where someone buys a product, the product works perfectly, but they don't like it and want a refund, keeping the product. That's not right.
However, everything is evaluable and reasonable. Let's use judgment together.
What are the opening hours?
Our opening hours are:
- Monday to Friday, from 9 a.m. to 6 p.m.
- Saturday and Sunday: No service.
UTC -3 time
Our Reputation on Trustpilot
Many thanks to those who take the time to give us a rating on Trustpilot. Each and every one of your comments is very helpful to us. We strive to provide a rewarding experience for every member of our community, always with respect and care. We'll be here!
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Access our entire catalog for a single payment. We offer three memberships: Monthly, Annual, and Lifetime (One-Time Payment).
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