SupportCandy Schedule Tickets Addon 3.1.2
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- Support from Monday to Friday
- With you since 2018
El precio original era: $39.00.$5.99El precio actual es: $5.99.
SupportCandy Schedule Tickets
SupportCandy Schedule Tickets es el addon revolucionario para equipos de soporte técnico que necesitan planificar la apertura de tickets en fechas y horas específicas dentro de WordPress. Permite programar consultas recurrentes, recordatorios de seguimiento o incidencias previsibles (como mantenimientos programados) directamente desde el panel de control, eliminando la dependencia de recordatorios manuales o herramientas externas. Ideal para agencias con SLAs estrictos, garantiza que cada ticket crítico se active automáticamente en el momento indicado, integrando datos completos como prioridad, departamento asignado y contexto inicial sin intervención humana.
Key benefits
Con SupportCandy Schedule Tickets, optimizas la gestión proactiva al anticipar necesidades del cliente antes de que surjan problemas. Reduce un 40% los retrasos en respuestas críticas al programar tickets para horarios clave (ej.: inicio de jornada laboral o tras mantenimientos nocturnos). Elimina errores humanos en la planificación al sincronizar fechas límite con calendarios corporativos y mejora la percepción de profesionalismo con respuestas inmediatas a incidencias programadas. Además, al automatizar tareas repetitivas, tu equipo gana hasta 10 horas semanales para enfocarse en resolver problemas complejos, no en organizar agendas.
Main features
- Programación flexible con selector de fecha/hora intuitivo y soporte para zonas horarias múltiples.
- Creación de tickets recurrentes (diarios, semanales o mensuales) para mantenimientos preventivos.
- Notificaciones automáticas a agentes 24h antes de la activación del ticket programado.
- Integración con reglas de asignación de SupportCandy para dirigir tickets según carga de trabajo.
- Registro detallado de actividades programadas con opción de edición o cancelación en masa.
- Compatibilidad con plugins de calendario como Google Calendar para sincronización bidireccional.
SupportCandy Schedule Tickets transforma la planificación de soporte técnico en un proceso ágil y predictivo. ¡Automatiza cada seguimiento con SupportCandy Schedule Tickets y asegura que ninguna fecha crítica se quede sin atención! Al implementar SupportCandy Schedule Tickets, tu equipo opera con precisión milimétrica, cumpliendo compromisos incluso antes de que los clientes los soliciten.
Este addon es esencial para empresas que entienden que la excelencia en soporte no solo resuelve problemas, sino que anticipa necesidades. Con SupportCandy Schedule Tickets, cada ticket programado refuerza la confianza del cliente y posiciona tu marca como referente en servicio técnico proactivo. ¡Potencia tu eficiencia con SupportCandy Schedule Tickets y descubre por qué líderes globales eligen SupportCandy Schedule Tickets para convertir la planificación en su mayor ventaja competitiva! SupportCandy Schedule Tickets redefine la gestión estratégica de tickets, asegurando que cada acción programada impulse la satisfacción y fidelización del cliente.
Latest update:
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