03/23/2026
Version: 3.1.1
- Secure payment
- Spanish and English support
- With you since 2018
SupportCandy Automatic Close Tickets 3.1.1
El precio original era: $19.00.$5.99El precio actual es: $5.99.
SupportCandy Automatic Close Tickets
SupportCandy Automatic Close Tickets is an advanced plugin designed for technical support teams looking to automate ticket management in WordPress. This add-on allows you to configure smart rules to automatically close inactive tickets based on criteria such as days without a response, priority, category, or specific status. Ideal for preventing the accumulation of outdated tickets, it ensures your support system remains organized and focused on active cases, freeing up valuable time to resolve critical issues without constant manual intervention.
Key benefits
With SupportCandy Automatic Ticket Closure, you optimize operational efficiency by eliminating repetitive manual closure tasks. It reduces human error in ticket management and improves key metrics such as mean time to resolution (MTTR) and service level agreement (SLA) compliance. Teams gain agility by prioritizing urgent inquiries, while customers perceive greater professionalism thanks to automatic notifications before closure, ensuring transparency in the process. Furthermore, by keeping only relevant tickets, performance reports reflect accurate data for evidence-based strategic decision-making.
Main features
- Highly customizable rules: define inactivity periods (e.g., 5, 10, or 15 days) by department or ticket type.
- Proactive notifications: send alerts to customers 24/48 hours before automatic closure to confirm resolution.
- Dynamic exclusion: prevents closing tickets with recent activity or critical tags such as "urgent" or "under review".
- Detailed log: stores a history of all automatic closures with dates, rules applied and responsible parties.
- Full compatibility: Works seamlessly with other SupportCandy add-ons and popular WordPress plugins.
SupportCandy Automatic Ticket Closure not only simplifies daily administration but also elevates service quality by aligning processes with professional standards. By implementing SupportCandy Automatic Ticket Closure, your team gains productivity while customers experience more agile and structured support. Transform your ticket management with SupportCandy Automatic Ticket Closure and discover why it's the number one choice for teams that prioritize operational excellence! With SupportCandy Automatic Ticket Closure, every automatic closure becomes an opportunity to optimize resources and strengthen customer trust.
Your individual purchase includes:
- Lifetime updates.*
- Product ready to use.
- Immediate access to the product.
- Clean and virus-free files.
- GNU GPL V2/V3 License
- Technical support in Spanish and English.
* In the case of memberships, the period during which you will receive updates will depend on the type of membership purchased: monthly, annual, or lifetime.
Get your questions answered here
Here you'll find answers to frequently asked questions about our service: how it works, what it includes, and how to get the most out of it.
On how many websites can I use the products?
You can use any product from our store on any website you want.
Will I get updates?
Absolutely. If you buy an individual product, you'll get lifetime updates for that product.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
What if I have a problem?
First of all, we want you to know that you can count on us. We will assist you and provide the necessary support, so you can rest assured.
On the other hand, it is important for you to know that, given the time difference between countries, your time and ours may not be the same, so we will be delayed accordingly.
Our opening hours start at 9 AM from Monday to Friday, UTC -3. We are open until around 6 PM.
Do they provide technical support?
Yes, and regarding the time, it is usually on average within 24 to 48 business hours.
However, there are times when we have already provided an answer and solution in less than a day, depending on the case.
Are there download limits?
No. We don't believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage precisely to avoid problems.
Do they provide license keys?
No. Giving out the keys is not a viable option, as we have had experiences where they end up circulating everywhere and we can even lose the associated accounts.
That said, all products are original and, in cases where a license key is required to function, we will take care of pre-activating them for you.
Does my purchase include an invoice?
Yes. After payment, you will be able to access your invoice immediately in the "Purchases" section of your user account.
That is why it is important that you properly complete the information requested at the time of payment.
Is there a warranty?
Yes, of course. If there's a problem we can't resolve, or if there's an external issue that doesn't have a general solution, you'll receive support and, if necessary, a full refund. We have a 14-day refund policy from the date of purchase.
- It should be noted that there is no warranty if the product works well and it simply wasn't what you wanted.
There have been instances where someone buys a product, the product works perfectly, but they don't like it and want a refund, keeping the product. That's not right.
However, everything is evaluable and reasonable. Let's use judgment together.
What are the opening hours?
Our opening hours are:
- Monday to Friday, from 9 a.m. to 6 p.m.
- Saturday and Sunday: No service.
UTC -3 time
Reviewed by the WPClub team
At WPClub, we carefully review each product before listing it. Our team evaluates its key features, compatibility, and performance to provide you with reliable, up-to-date, and helpful information when choosing and using each resource available in our store.
Download previous versions
If you have purchased this product, or have an active membership, you can download previous versions as we release them, without any limits or restrictions.
| Nombre del producto | Versión | Tamaño | Fecha | Descargar |
|---|---|---|---|---|
| No hay versiones anteriores registradas. | ||||
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Access our entire catalog for a single payment. We offer three memberships: Monthly, Annual, and Lifetime (One-Time Payment).
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