SupportCandy LMS Integration 3.1.3
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- Support from Monday to Friday
- With you since 2018
El precio original era: $79.00.$5.99El precio actual es: $5.99.
SupportCandy LMS Integration Addon
The SupportCandy LMS Integration Addon is an advanced solution that connects your online learning platform (LMS) with your WordPress support ticketing system. This plugin automatically synchronizes student interactions—such as course inquiries, technical errors, or certificate requests—with structured tickets in SupportCandy. Ideal for academies, universities, or educational content creators, it eliminates manual management by linking users, courses, and activities from your LMS (LearnDash, LifterLMS, Tutor LMS) with your technical support workflow, ensuring fast and personalized responses without leaving your WordPress environment.
Key benefits
With the SupportCandy LMS Integration Addon, you can reduce student incident resolution time by 65% by automating ticket creation with complete context: enrolled course, affected module, and user role (student, instructor). Improve student retention by resolving technical issues in minutes, not days, and prevent team overload with repetitive inquiries thanks to intelligent categorization (e.g., "payment problem" vs. "quiz error"). Furthermore, synchronize critical data such as enrollment dates and academic progress, enabling agents to offer personalized solutions that strengthen trust in your educational platform.
Main features
- Native integration with LearnDash, LifterLMS, and Tutor LMS to automatically map courses, modules, and users.
- Ticket creation based on LMS events (e.g., failed exam attempts or feedback requests).
- Dynamic assignment to agents according to specialty (technical, academic or financial support) and workload.
- Integrated visualization of student data: course progress, certificates issued, and payment transactions.
- Compatibility with predefined quick response templates for common queries (e.g., "recover access to class").
- Record of interactions for trend analysis and continuous improvement of the educational experience.
The SupportCandy LMS Integration Addon transforms technical support into a strategic pillar for your educational institution. Boost student satisfaction and optimize resources with the SupportCandy LMS Integration Addon! By implementing the SupportCandy LMS Integration Addon, your team gains efficiency while students experience consistent support, which is critical in the competitive e-learning industry. This addon is essential for those looking to scale their educational offerings without sacrificing service quality.
With the SupportCandy LMS Integration Addon, every resolved ticket becomes an opportunity to strengthen student loyalty and position your brand as a leader in digital education. Elevate your academic support with the SupportCandy LMS Integration Addon and discover why global institutions trust it to maintain high completion rates and pedagogical excellence! The SupportCandy LMS Integration Addon redefines support management in educational environments, ensuring that every interaction enhances the learning experience.
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* In the case of memberships, the period during which you will receive updates will depend on the type of membership purchased: monthly, annual, or lifetime.
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Get your questions answered here
Here you'll find answers to frequently asked questions about our service: how it works, what it includes, and how to get the most out of it.
On how many websites can I use the products?
You can use any product from our store on any website you want.
Will I get updates?
Absolutely. If you buy an individual product, you'll get lifetime updates for that product.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
What if I have a problem?
First of all, we want you to know that you can count on us. We will assist you and provide the necessary support, so you can rest assured.
On the other hand, it is important for you to know that, given the time difference between countries, your time and ours may not be the same, so we will be delayed accordingly.
Our opening hours start at 9 AM from Monday to Friday, UTC -3. We are open until around 6 PM.
Do they provide technical support?
Yes, and regarding the time, it is usually on average within 24 to 48 business hours.
However, there are times when we have already provided an answer and solution in less than a day, depending on the case.
Are there download limits?
No. We don't believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage precisely to avoid problems.
Do they provide license keys?
No. Giving out the keys is not a viable option, as we have had experiences where they end up circulating everywhere and we can even lose the associated accounts.
That said, all products are original and, in cases where a license key is required to function, we will take care of pre-activating them for you.
Does my purchase include an invoice?
Yes. After payment, you will be able to access your invoice immediately in the "Purchases" section of your user account.
That is why it is important that you properly complete the information requested at the time of payment.
Is there a warranty?
Yes, of course. If there's a problem we can't resolve, or if there's an external issue that doesn't have a general solution, you'll receive support and, if necessary, a full refund. We have a 14-day refund policy from the date of purchase.
- It should be noted that there is no warranty if the product works well and it simply wasn't what you wanted.
There have been instances where someone buys a product, the product works perfectly, but they don't like it and want a refund, keeping the product. That's not right.
However, everything is evaluable and reasonable. Let's use judgment together.
What are the opening hours?
Our opening hours are:
- Monday to Friday, from 9 a.m. to 6 p.m.
- Saturday and Sunday: No service.
UTC -3 time
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