SupportCandy Agentgroup Addon 3.1.2
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- With you since 2018
El precio original era: $39.00.$5.99El precio actual es: $5.99.
SupportCandy Agentgroup Addon
The SupportCandy Agentgroup Addon is an extension designed to optimize ticket management in WordPress-based support systems. It allows the creation of agent groups, facilitating the assignment and monitoring of tickets within specific teams.
Main Features
Creation of Agent Groups
It enables the formation of teams of agents according to categories, departments or other criteria defined by the organization.Ticket Assignment to Groups
It allows you to assign tickets directly to a group of agents, instead of an individual agent, streamlining task distribution.Ticket Monitoring
Supervisors in each group can view and manage all tickets assigned to their team, ensuring timely and efficient service.Email Notifications
Configure notifications so that group members or only supervisors receive alerts about new tickets or relevant updates.
Benefits of Using the SupportCandy Agentgroup Addon
Operational Efficiency
Assigning tickets to groups simplifies management and ensures that inquiries are handled by the most appropriate team.Improvement in Coordination
It facilitates collaboration between team members and supervisors, ensuring that tickets are assigned and resolved effectively.Scalability
Ideal for growing organizations, as it allows for flexible and adaptive structuring of support teams.
Conclusion
The SupportCandy Agentgroup Addon is an essential tool for any support team looking to improve organization, efficiency, and response time in ticket management. Its ability to structure and assign tasks within agent groups makes it an effective solution for optimizing customer service and enhancing the user experience.
Latest update:
Written by: WPClub
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* In the case of memberships, the period during which you will receive updates will depend on the type of membership purchased: monthly, annual, or lifetime.
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Here you'll find answers to frequently asked questions about our service: how it works, what it includes, and how to get the most out of it.
On how many websites can I use the products?
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On the other hand, if you purchase a membership, you will receive updates until your membership expires.
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On the other hand, it is important for you to know that, given the time difference between countries, your time and ours may not be the same, so we will be delayed accordingly.
Our opening hours start at 9 AM from Monday to Friday, UTC -3. We are open until around 6 PM.
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However, there are times when we have already provided an answer and solution in less than a day, depending on the case.
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Is there a warranty?
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- It should be noted that there is no warranty if the product works well and it simply wasn't what you wanted.
There have been instances where someone buys a product, the product works perfectly, but they don't like it and want a refund, keeping the product. That's not right.
However, everything is evaluable and reasonable. Let's use judgment together.
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UTC -3 time
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