SupportCandy Automatic Close Tickets 3.1.1
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- Support from Monday to Friday
- With you since 2018
El precio original era: $19.00.$5.99El precio actual es: $5.99.
SupportCandy Automatic Close Tickets
SupportCandy Automatic Close Tickets es el complemento avanzado diseñado para equipos de soporte técnico que buscan automatizar la gestión de tickets en WordPress. Este addon permite configurar reglas inteligentes para cerrar automáticamente consultas inactivas según criterios como días sin respuesta, prioridad, categoría o estado específico. Ideal para evitar la acumulación de tickets obsoletos, garantiza que tu sistema de soporte permanezca organizado y enfocado en casos activos, liberando tiempo valioso para resolver incidencias críticas sin intervención manual constante.
Key benefits
Con SupportCandy Automatic Close Tickets, optimizas la eficiencia operativa al eliminar tareas repetitivas de cierre manual. Reduce errores humanos en la gestión de tickets y mejora métricas clave como el tiempo promedio de resolución (MTTR) y el cumplimiento de acuerdos de nivel de servicio (SLA). Los equipos ganan agilidad al priorizar consultas urgentes, mientras los clientes perciben mayor profesionalismo gracias a notificaciones automáticas antes del cierre, asegurando transparencia en el proceso. Además, al mantener solo tickets relevantes, los reportes de desempeño reflejan datos precisos para tomar decisiones estratégicas basadas en evidencia.
Main features
- Reglas altamente personalizables: define plazos de inactividad (ej.: 5, 10 o 15 días) por departamento o tipo de ticket.
- Notificaciones proactivas: envía alertas a clientes 24/48 horas antes del cierre automático para confirmar resolución.
- Exclusión dinámica: evita cerrar tickets con actividad reciente o etiquetas críticas como «urgente» o «en revisión».
- Registro detallado: almacena un historial de todos los cierres automáticos con fechas, reglas aplicadas y responsables.
- Compatibilidad total: funciona sin conflictos con otros addons de SupportCandy y plugins de WordPress populares.
SupportCandy Automatic Close Tickets no solo simplifica la administración diaria, sino que eleva la calidad del servicio al alinear procesos con estándares profesionales. Al implementar SupportCandy Automatic Close Tickets, tu equipo gana en productividad mientras los clientes experimentan un soporte más ágil y estructurado. ¡Transforma tu gestión de tickets con SupportCandy Automatic Close Tickets y descubre por qué es la elección número uno para equipos que priorizan la excelencia operativa! Con SupportCandy Automatic Close Tickets, cada cierre automático se convierte en una oportunidad para optimizar recursos y fortalecer la confianza del cliente.
Latest update:
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* In the case of memberships, the period during which you will receive updates will depend on the type of membership purchased: monthly, annual, or lifetime.
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On how many websites can I use the products?
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On the other hand, if you purchase a membership, you will receive updates until your membership expires.
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On the other hand, it is important for you to know that, given the time difference between countries, your time and ours may not be the same, so we will be delayed accordingly.
Our opening hours start at 9 AM from Monday to Friday, UTC -3. We are open until around 6 PM.
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Yes, and regarding the time, it is usually on average within 24 to 48 business hours.
However, there are times when we have already provided an answer and solution in less than a day, depending on the case.
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That said, all products are original and, in cases where a license key is required to function, we will take care of pre-activating them for you.
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That is why it is important that you properly complete the information requested at the time of payment.
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There have been instances where someone buys a product, the product works perfectly, but they don't like it and want a refund, keeping the product. That's not right.
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