SupportCandy Export Tickets Addon 3.1.6
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- Support from Monday to Friday
- With you since 2018
El precio original era: $39.00.$5.99El precio actual es: $5.99.
SupportCandy Export Tickets Addon
The SupportCandy Export Tickets Addon is the essential tool for teams that need to extract and analyze support ticket data in WordPress. This plugin allows you to export complete ticket information (customers, agents, dates, statuses, attachments) to formats such as CSV, Excel, and PDF with just a few clicks. Ideal for audits, executive reports, or system migrations, it eliminates reliance on manual processes by offering advanced filters to select tickets by date range, priority, or department. With an intuitive interface, it ensures that technical support teams can transform data into actionable insights. insights actionable without requiring specialized technical knowledge.
Key benefits
With the SupportCandy Export Tickets Addon, you optimize decision-making by accessing detailed metrics such as average resolution times and workload per agent. Save up to 70% of time generating monthly reports by avoiding manual data copying between platforms. Comply with privacy regulations by exporting only the necessary fields (e.g., omitting sensitive data), and easily integrate with external tools such as CRMs or business analytics systems. Furthermore, by automating backups By using regular updates, you minimize the risk of losing critical information after updates or technical failures, ensuring operational continuity even in complex scenarios.
Main features
- Bulk export to CSV, Excel and PDF with option to customize visible columns (e.g., exclude internal comments).
- Dynamic filters by ticket status, assigned agent, creation date, or keywords in the content.
- Automatic scheduling of daily/weekly exports to keep records up-to-date without intervention.
- Attachment support: includes or excludes files linked to tickets in exported files.
- AES-256 encryption to ensure data security during transfer and storage.
- SupportCandy macro and tag compatibility, preserving the logical structure of tickets.
The SupportCandy Export Tickets Addon transforms data management into a strategic asset. Boost your technical support analytics with the SupportCandy Export Tickets Addon and turn tickets into competitive advantages! By implementing the SupportCandy Export Tickets Addon, your team gains agility to respond to regulatory requirements and identify opportunities for improvement, while the stakeholders They access clear and up-to-date reports. This add-on is essential for companies that prioritize operational transparency and customer service excellence. With the SupportCandy Export Tickets Add-on, every export becomes a step toward continuous optimization, ensuring your technical support not only solves problems but also drives the sustainable growth of your business.
Latest update:
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Your Individual Purchase Includes:
- Lifetime updates.*
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- GNU GPL V2/V3 License
- Technical support in Spanish and English.
* In the case of memberships, the period during which you will receive updates will depend on the type of membership purchased: monthly, annual, or lifetime.
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Get your questions answered here
Here you'll find answers to frequently asked questions about our service: how it works, what it includes, and how to get the most out of it.
On how many websites can I use the products?
You can use any product from our store on any website you want.
Will I get updates?
Absolutely. If you buy an individual product, you'll get lifetime updates for that product.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
What if I have a problem?
First of all, we want you to know that you can count on us. We will assist you and provide the necessary support, so you can rest assured.
On the other hand, it is important for you to know that, given the time difference between countries, your time and ours may not be the same, so we will be delayed accordingly.
Our opening hours start at 9 AM from Monday to Friday, UTC -3. We are open until around 6 PM.
Do they provide technical support?
Yes, and regarding the time, it is usually on average within 24 to 48 business hours.
However, there are times when we have already provided an answer and solution in less than a day, depending on the case.
Are there download limits?
No. We don't believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage precisely to avoid problems.
Do they provide license keys?
No. Giving out the keys is not a viable option, as we have had experiences where they end up circulating everywhere and we can even lose the associated accounts.
That said, all products are original and, in cases where a license key is required to function, we will take care of pre-activating them for you.
Does my purchase include an invoice?
Yes. After payment, you will be able to access your invoice immediately in the "Purchases" section of your user account.
That is why it is important that you properly complete the information requested at the time of payment.
Is there a warranty?
Yes, of course. If there's a problem we can't resolve, or if there's an external issue that doesn't have a general solution, you'll receive support and, if necessary, a full refund. We have a 14-day refund policy from the date of purchase.
- It should be noted that there is no warranty if the product works well and it simply wasn't what you wanted.
There have been instances where someone buys a product, the product works perfectly, but they don't like it and want a refund, keeping the product. That's not right.
However, everything is evaluable and reasonable. Let's use judgment together.
What are the opening hours?
Our opening hours are:
- Monday to Friday, from 9 a.m. to 6 p.m.
- Saturday and Sunday: No service.
UTC -3 time
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