SupportCandy Knowledgebase Addon 3.1.0
- Secure Payment
- Support from Monday to Friday
- With you since 2018
El precio original era: $39.00.$5.99El precio actual es: $5.99.
SupportCandy Knowledgebase Addon
SupportCandy Knowledgebase Addon es la solución integral para crear una base de conocimiento autogestionable integrada directamente con tu sistema de tickets en WordPress. Permite a los clientes resolver dudas comunes mediante artículos organizados por categorías, reduciendo hasta un 50% las consultas repetitivas. Con una interfaz intuitiva, los agentes publican guías, tutoriales y preguntas frecuentes que se vinculan automáticamente a tickets relacionados, ofreciendo enlaces contextuales durante la interacción. Ideal para equipos que priorizan la eficiencia, transforma la gestión de soporte al empoderar a los usuarios con respuestas inmediatas sin esperar intervención humana, mientras centraliza todo el conocimiento técnico en un solo lugar accesible 24/7.
Key benefits
Implementar SupportCandy Knowledgebase Addon incrementa la satisfacción del cliente con soluciones rápidas y libera al equipo técnico de tareas redundantes. Reduce costos operativos al disminuir la carga de tickets simples (ej.: «¿cómo restablecer contraseña?») y mejora los tiempos de respuesta para incidencias críticas. Además, los artículos optimizados para SEO atraen tráfico orgánico, convirtiendo tu base de conocimiento en un canal de soporte pasivo que genera engagement incluso fuera del horario laboral. Los datos de uso (búsquedas fallidas, artículos populares) guían mejoras continuas, asegurando contenido relevante y alineado con las necesidades reales de los usuarios, mientras fortalece la imagen de marca como referente en atención proactiva.
Main features
- Plantillas personalizables con branding propio y compatibilidad móvil para acceso desde cualquier dispositivo.
- Búsqueda inteligente con autocorrección, sinónimos y sugerencias basadas en términos frecuentes.
- Integración nativa con SupportCandy: vincula artículos a tickets al detectar palabras clave en consultas.
- Análisis en tiempo real: métricas de clics, tiempo en página y artículos obsoletos que requieren actualización.
- Multilingüe nativo: publica contenido en varios idiomas y asigna automáticamente según la ubicación del cliente.
- Control de permisos: define qué agentes pueden editar, aprobar o archivar artículos según roles.
SupportCandy Knowledgebase Addon no solo automatiza respuestas, sino que construye una relación proactiva con tus usuarios. ¡Potencia tu soporte técnico con SupportCandy Knowledgebase Addon y convierte cada visita en una oportunidad para destacar! Al adoptar SupportCandy Knowledgebase Addon, reduces costos, incrementas la eficiencia y ofreces un servicio al cliente impecable.
SupportCandy Knowledgebase Addon es la herramienta definitiva para empresas que entienden que una base de conocimiento bien gestionada es la clave del éxito en soporte técnico moderno. Soporta escalabilidad sin límites, ya sea para startups o corporaciones globales. ¡Transforma tu estrategia de soporte con SupportCandy Knowledgebase Addon hoy mismo y descubre por qué los líderes en CX eligen SupportCandy Knowledgebase Addon como pilar de su experiencia de usuario!
Latest update:
Written by: WPClub
With over seven years of experience curating, managing, and distributing GPL products, our content is based on hands-on experience, technical review, testing, and feedback from thousands of users. We aim to democratize and simplify the WordPress world so you can choose with confidence, speed, and ease.
Your Individual Purchase Includes:
- Lifetime updates.*
- Official product, ready to use.
- Immediate access to the product.
- Clean and virus-free files.
- GNU GPL V2/V3 License
- Technical support in Spanish and English.
* In the case of memberships, the period during which you will receive updates will depend on the type of membership purchased: monthly, annual, or lifetime.
Notify Update
We update products Monday through Friday. However, if the product you see is not yet updated, you can notify us so we can prioritize updating it whenever possible.
Get your questions answered here
Here you'll find answers to frequently asked questions about our service: how it works, what it includes, and how to get the most out of it.
On how many websites can I use the products?
You can use any product from our store on any website you want.
Will I get updates?
Absolutely. If you buy an individual product, you'll get lifetime updates for that product.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
What if I have a problem?
First of all, we want you to know that you can count on us. We will assist you and provide the necessary support, so you can rest assured.
On the other hand, it is important for you to know that, given the time difference between countries, your time and ours may not be the same, so we will be delayed accordingly.
Our opening hours start at 9 AM from Monday to Friday, UTC -3. We are open until around 6 PM.
Do they provide technical support?
Yes, and regarding the time, it is usually on average within 24 to 48 business hours.
However, there are times when we have already provided an answer and solution in less than a day, depending on the case.
Are there download limits?
No. We don't believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage precisely to avoid problems.
Do they provide license keys?
No. Giving out the keys is not a viable option, as we have had experiences where they end up circulating everywhere and we can even lose the associated accounts.
That said, all products are original and, in cases where a license key is required to function, we will take care of pre-activating them for you.
Does my purchase include an invoice?
Yes. After payment, you will be able to access your invoice immediately in the "Purchases" section of your user account.
That is why it is important that you properly complete the information requested at the time of payment.
Is there a warranty?
Yes, of course. If there's a problem we can't resolve, or if there's an external issue that doesn't have a general solution, you'll receive support and, if necessary, a full refund. We have a 14-day refund policy from the date of purchase.
- It should be noted that there is no warranty if the product works well and it simply wasn't what you wanted.
There have been instances where someone buys a product, the product works perfectly, but they don't like it and want a refund, keeping the product. That's not right.
However, everything is evaluable and reasonable. Let's use judgment together.
What are the opening hours?
Our opening hours are:
- Monday to Friday, from 9 a.m. to 6 p.m.
- Saturday and Sunday: No service.
UTC -3 time
Our Reputation on Trustpilot
Many thanks to those who take the time to give us a rating on Trustpilot. Each and every one of your comments is very helpful to us. We strive to provide a rewarding experience for every member of our community, always with respect and care. We'll be here!
WPClub Memberships
Access our entire catalog for a single payment. We offer three memberships: Monthly, Annual, and Lifetime (One-Time Payment).
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