06/05/2026
Version: 3.1.1
- Secure payment
- Spanish and English support
- With you since 2018
SupportCandy Knowledgebase Addon 3.1.1
El precio original era: $39.00.$5.99El precio actual es: $5.99.
SupportCandy Knowledgebase Addon
SupportCandy Knowledgebase Addon is the comprehensive solution for creating a self-managed knowledge base integrated directly with your WordPress ticketing system. It allows customers to resolve common questions through articles organized by category, reducing repetitive inquiries by up to 50%. With an intuitive interface, agents publish guides, tutorials, and FAQs that automatically link to related tickets, providing contextual links during interactions. Ideal for efficiency-driven teams, it transforms support management by empowering users with immediate answers without waiting for human intervention, while centralizing all technical knowledge in one place accessible 24/7.
Key benefits
Implementing the SupportCandy Knowledgebase Addon increases customer satisfaction with quick solutions and frees your technical team from redundant tasks. It reduces operating costs by decreasing the volume of simple tickets (e.g., "How do I reset my password?") and improves response times for critical issues. Furthermore, SEO-optimized articles attract organic traffic, transforming your knowledge base into a passive support channel that generates engagement even outside of business hours. Usage data (failed searches, popular articles) guides continuous improvements, ensuring relevant content aligned with users' actual needs, while strengthening your brand image as a leader in proactive support.
Main features
- Customizable templates with your own branding and mobile compatibility for access from any device.
- Intelligent search with autocorrect, synonyms, and suggestions based on frequently used terms.
- Native integration with SupportCandy: links articles to tickets by detecting keywords in queries.
- Real-time analytics: metrics on clicks, time on page, and outdated articles that require updating.
- Native multilingual: publish content in multiple languages and automatically assign based on customer location.
- Permission control: defines which agents can edit, approve, or archive items based on roles.
The SupportCandy Knowledgebase Addon not only automates responses but also builds a proactive relationship with your users. Boost your technical support with the SupportCandy Knowledgebase Addon and turn every visit into an opportunity to stand out! By adopting the SupportCandy Knowledgebase Addon, you reduce costs, increase efficiency, and deliver impeccable customer service.
SupportCandy Knowledgebase Addon is the ultimate tool for businesses that understand a well-managed knowledge base is the key to success in modern technical support. It supports unlimited scalability, whether for startups or global corporations. Transform your support strategy with SupportCandy Knowledgebase Addon today and discover why CX leaders choose it as a cornerstone of their user experience!
Your individual purchase includes:
- Lifetime updates.*
- Product ready to use.
- Immediate access to the product.
- Clean and virus-free files.
- GNU GPL V2/V3 License
- Technical support in Spanish and English.
* In the case of memberships, the period during which you will receive updates will depend on the type of membership purchased: monthly, annual, or lifetime.
Get your questions answered here
Here you'll find answers to frequently asked questions about our service: how it works, what it includes, and how to get the most out of it.
On how many websites can I use the products?
You can use any product from our store on any website you want.
Will I get updates?
Absolutely. If you buy an individual product, you'll get lifetime updates for that product.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
What if I have a problem?
First of all, we want you to know that you can count on us. We will assist you and provide the necessary support, so you can rest assured.
On the other hand, it is important for you to know that, given the time difference between countries, your time and ours may not be the same, so we will be delayed accordingly.
Our opening hours start at 9 AM from Monday to Friday, UTC -3. We are open until around 6 PM.
Do they provide technical support?
Yes, and regarding the time, it is usually on average within 24 to 48 business hours.
However, there are times when we have already provided an answer and solution in less than a day, depending on the case.
Are there download limits?
No. We don't believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage precisely to avoid problems.
Do they provide license keys?
No. Giving out the keys is not a viable option, as we have had experiences where they end up circulating everywhere and we can even lose the associated accounts.
That said, all products are original and, in cases where a license key is required to function, we will take care of pre-activating them for you.
Does my purchase include an invoice?
Yes. After payment, you will be able to access your invoice immediately in the "Purchases" section of your user account.
That is why it is important that you properly complete the information requested at the time of payment.
Is there a warranty?
Yes, of course. If there's a problem we can't resolve, or if there's an external issue that doesn't have a general solution, you'll receive support and, if necessary, a full refund. We have a 14-day refund policy from the date of purchase.
- It should be noted that there is no warranty if the product works well and it simply wasn't what you wanted.
There have been instances where someone buys a product, the product works perfectly, but they don't like it and want a refund, keeping the product. That's not right.
However, everything is evaluable and reasonable. Let's use judgment together.
What are the opening hours?
Our opening hours are:
- Monday to Friday, from 9 a.m. to 6 p.m.
- Saturday and Sunday: No service.
UTC -3 time
Reviewed by the WPClub team
At WPClub, we carefully review each product before listing it. Our team evaluates its key features, compatibility, and performance to provide you with reliable, up-to-date, and helpful information when choosing and using each resource available in our store.
Download previous versions
If you have purchased this product, or have an active membership, you can download previous versions as we release them, without any limits or restrictions.
| Nombre del producto | Versión | Tamaño | Fecha | Descargar |
|---|---|---|---|---|
| No hay versiones anteriores registradas. | ||||
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Many thanks to those who take the time to give us a rating on Trustpilot. Each and every one of your comments is very helpful to us. We strive to provide a rewarding experience for every member of our community, always with respect and care. We'll be here!
WPClub Memberships
Access our entire catalog for a single payment. We offer three memberships: Monthly, Annual, and Lifetime (One-Time Payment).
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- We work with love for our community