SupportCandy Timer Addon 3.2.0
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- Support from Monday to Friday
- With you since 2018
El precio original era: $49.00.$5.99El precio actual es: $5.99.
SupportCandy Timer Addon
SupportCandy Timer Addon es la herramienta esencial para equipos de soporte técnico que buscan medir y optimizar el tiempo invertido en cada ticket dentro de WordPress. Este complemento integra un cronómetro inteligente directamente en la interfaz de SupportCandy, permitiendo a los agentes iniciar, pausar y detener el seguimiento de horas con un solo clic. Ideal para agencias que facturan por horas o priorizan la eficiencia operativa, registra automáticamente el tiempo dedicado a resolver incidencias, generar respuestas o gestionar consultas, eliminando estimaciones manuales y garantizando transparencia en la productividad del equipo.
Key benefits
Con SupportCandy Timer Addon, incrementas un 35% la precisión en la facturación de servicios al asociar horas reales a cada ticket, evitando subfacturación o disputas con clientes. Optimiza la gestión de recursos al identificar cuellos de botella en procesos (ej.: tickets que superan el tiempo promedio de resolución) y mejora la motivación del equipo con informes claros de productividad por agente. Además, cumple con estándares SLA al monitorear tiempos de respuesta en tiempo real, y reduce un 50% el esfuerzo administrativo al generar reportes automáticos para análisis financiero o revisiones de desempeño.
Main features
- Cronómetro integrado con inicio/parada automática al abrir o cerrar tickets.
- Registro detallado por agente, departamento o cliente, incluyendo tiempos activos e inactivos.
- Informes exportables a PDF/Excel con gráficos de productividad y comparativas históricas.
- Alertas personalizadas al superar umbrales de tiempo predefinidos (ej.: 30 minutos por ticket).
- Compatibilidad con roles de usuario: supervisores acceden a datos globales, agentes solo ven su propio historial.
- Sincronización con facturación mediante integración con plugins como WooCommerce o WP ERP.
SupportCandy Timer Addon transforma el tiempo en un activo estratégico para tu equipo de soporte. ¡Maximiza la transparencia y la eficiencia con SupportCandy Timer Addon, la solución definitiva para gestionar horas con precisión milimétrica! Al implementar SupportCandy Timer Addon, eliminas conjeturas en la productividad y ofreces a clientes datos concretos sobre el valor entregado.
Este addon es indispensable para empresas que convierten la gestión del tiempo en una ventaja competitiva, asegurando que cada minuto invertido se traduzca en resultados tangibles. Con SupportCandy Timer Addon, la rendición de cuentas no es una carga, sino la base de relaciones comerciales sólidas y sostenibles. ¡Potencia tu operación con SupportCandy Timer Addon y descubre por qué equipos líderes confían en SupportCandy Timer Addon para elevar su estándar de excelencia operativa! SupportCandy Timer Addon redefine cómo el tiempo se convierte en confianza, calidad y crecimiento para tu negocio.
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