SupportCandy Timer Addon 3.2.1
- Secure Payment
- Support from Monday to Friday
- With you since 2018
El precio original era: $49.00.$5.99El precio actual es: $5.99.
SupportCandy Timer Addon
The SupportCandy Timer Addon is the essential tool for technical support teams looking to measure and optimize the time spent on each ticket within WordPress. This add-on integrates a smart timer directly into the SupportCandy interface, allowing agents to start, pause, and stop tracking hours with a single click. Ideal for agencies that bill by the hour or prioritize operational efficiency, it automatically records the time spent resolving issues, generating responses, or managing inquiries, eliminating manual estimations and ensuring transparency in team productivity.
Key benefits
With the SupportCandy Timer Addon, you increase billing accuracy by 35% by associating actual hours with each ticket, preventing underbilling and customer disputes. It optimizes resource management by identifying process bottlenecks (e.g., tickets exceeding the average resolution time) and boosts team motivation with clear agent productivity reports. Furthermore, it ensures compliance with SLA standards by monitoring response times in real time and reduces administrative effort by 50% by generating automatic reports for financial analysis and performance reviews.
Main features
- Integrated stopwatch with automatic start/stop when opening or closing tickets.
- Detailed record by agent, department or client, including active and inactive times.
- Reports exportable to PDF/Excel with productivity charts and historical comparisons.
- Customized alerts when predefined time thresholds are exceeded (e.g., 30 minutes per ticket).
- User role compatibility: supervisors access global data, agents only see their own history.
- Synchronization with billing through integration with plugins such as WooCommerce or WP ERP.
The SupportCandy Timer Addon transforms time into a strategic asset for your support team. Maximize transparency and efficiency with the SupportCandy Timer Addon, the ultimate solution for managing hours with pinpoint accuracy! By implementing the SupportCandy Timer Addon, you eliminate guesswork in productivity and provide customers with concrete data on the value delivered.
This add-on is essential for businesses that turn time management into a competitive advantage, ensuring that every minute invested translates into tangible results. With the SupportCandy Timer Add-on, accountability isn't a burden, but rather the foundation of strong and sustainable business relationships. Boost your operations with the SupportCandy Timer Add-on and discover why leading teams rely on it to elevate their operational excellence! The SupportCandy Timer Add-on redefines how time translates into trust, quality, and growth for your business.
Latest update:
Written by: WPClub
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Your Individual Purchase Includes:
- Lifetime updates.*
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- Immediate access to the product.
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- GNU GPL V2/V3 License
- Technical support in Spanish and English.
* In the case of memberships, the period during which you will receive updates will depend on the type of membership purchased: monthly, annual, or lifetime.
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Get your questions answered here
Here you'll find answers to frequently asked questions about our service: how it works, what it includes, and how to get the most out of it.
On how many websites can I use the products?
You can use any product from our store on any website you want.
Will I get updates?
Absolutely. If you buy an individual product, you'll get lifetime updates for that product.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
What if I have a problem?
First of all, we want you to know that you can count on us. We will assist you and provide the necessary support, so you can rest assured.
On the other hand, it is important for you to know that, given the time difference between countries, your time and ours may not be the same, so we will be delayed accordingly.
Our opening hours start at 9 AM from Monday to Friday, UTC -3. We are open until around 6 PM.
Do they provide technical support?
Yes, and regarding the time, it is usually on average within 24 to 48 business hours.
However, there are times when we have already provided an answer and solution in less than a day, depending on the case.
Are there download limits?
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Do they provide license keys?
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That said, all products are original and, in cases where a license key is required to function, we will take care of pre-activating them for you.
Does my purchase include an invoice?
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That is why it is important that you properly complete the information requested at the time of payment.
Is there a warranty?
Yes, of course. If there's a problem we can't resolve, or if there's an external issue that doesn't have a general solution, you'll receive support and, if necessary, a full refund. We have a 14-day refund policy from the date of purchase.
- It should be noted that there is no warranty if the product works well and it simply wasn't what you wanted.
There have been instances where someone buys a product, the product works perfectly, but they don't like it and want a refund, keeping the product. That's not right.
However, everything is evaluable and reasonable. Let's use judgment together.
What are the opening hours?
Our opening hours are:
- Monday to Friday, from 9 a.m. to 6 p.m.
- Saturday and Sunday: No service.
UTC -3 time
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