WooCommerce Smart Refunder
Instant and painless refunds
WooCommerce Smart Refunder takes the pain out of the refund process for both customers and store owners.
With WooCommerce Smart Refunder:
- Customers can request a refund from My Account: easy, fast and complete
- The customer gets instant refunds if the store owners opt in and the payment gateway supports it.
- Store owners can view refund requests in WooCommerce and process them manually, if instant refunds are not available.
- In WooCommerce Smart Refunder store owners can issue cash refunds or store credits (separate Smart Coupons plugin needed)
- Customers can request full or partial refunds
- Order and pricing details are available for your review.
- The process is fast, simple and automated.
A refund means you have lost a customer. The delay and complications could lose them forever
Digital / Downloadable Products
Whether you sell virtual products, digital goods, or subscriptions, the refund process can be fully automated with WooCommerce Smart Refunder. Customers request a refund and get it instantly.
physical products
If you're selling physical products or a gateway that doesn't support refunds, Smart Refunder allows customers to request refunds from My Account and shows you the refund requests in WooCommerce. It then processes them manually and completes the refund requests. This saves your time as all the required details are available at your fingertips.
Cash rebates or coupons
If you have chosen to provide coupons for rebates and customers want them, a new coupon is sent via email instantly.
Typical Refund Process
- Dissatisfied customer contacts support team via email/chat/phone
- Customer gives order/product details and requests a refund
- The store owner examines the request, verifies the order in WooCommerce and the payment
- If the store owner cannot find the transaction, the customer is asked for more details
- In WooCommerce Smart Refunder, once the transaction details are confirmed, the store owner logs into the PayPal website (or chosen gateway)
- The store owner locates the transaction and issues a refund, then responds to the customer that a refund has been issued
Get now WooCommerce Smart Refunder.
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