Problems importing the demo of the purchased theme.

Being unable to import a theme demo can be due to multiple factors, so here are some recommendations and suggestions:

• Check if you meet the author's requirements. To do this, review the documentation that is usually included in the download or in the theme's main options.
• Check your PHP version. We currently recommend using PHP 8.1, as newer versions like 8.2 and 8.3+ still have some issues due to activation processes and the nature of many WordPress products.
• Check your PHP configuration. Here's a standard configuration that usually works well with any import process:
  • max_execution_time: 1000
  • max_input_time:  1000
  • max_input_vars: 10000
  • memory_limit: 1024 or 2048
  • post_max_size64 MB
  • upload_max_filesize64 MB

Below is an actual image of the parameters configured in cPanel.

Remember that if you have any doubts or problems, you can pray our Frequently Asked Questions to resolve the most common and recurring issues when using WordPress products. Additionally, if you were unable to resolve your issue, you can contact us. Support Area, through your user account.