SupportCandy Satisfaction Survey Addon
Customer feedback plays an important role in the support industry. If you want to hear from your customers about their experience with you (or your agent) for the support provided in the ticket, SupportCandy Satisfaction Survey Addon is for you.
An email will be sent after x number of days/hours when a ticket is closed. See below for sample email screenshot.
As soon as customers click on one of the rating links, it is immediately logged into the ticket, even if the user is logged in to your website or not. Optionally, you can send comments in words. The feedback window is provided on the page you were redirected to after clicking one of the above ratings. You can set email notifications for both rating and feedback.
Get now SupportCandy Satisfaction Survey Addon!!!
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