WooCommerce HelpScout
Start relevant conversations with your customers, using WooCommerce Help Scout.
Start relevant conversations with your customers, using WooCommerce Help Scout.
With WooCommerce Help Scout, connect your WooCommerce-powered online store to a Help Scout inbox, helping your customers request assistance with orders and get your answers as quickly as possible.
When using WooCommerce Help Scout with your WooCommerce store, you can expect to see the following:
- A significant increase in customer satisfaction: The 73% of eCommerce customers prefer a chat option to traditional methods like email, phones, and social media.
- Increased revenue: As customers gain more trust in your store due to your excellent support, they are much more likely to place an order.
- Improved organization of support queries and tickets: Thanks to Help Scout's excellent performance and well-designed user interface, managing customer queries is now easier than ever for store owners.
Add a help search form anywhere on your WooCommerce website:
Adding WooCommerce Help Scout to your website is now easier than ever, thanks to the plugin's shortcode support. Add a Help Scout form anywhere on your website using the [wc_help_scout_form] shortcode. These forms can be easily customized using CSS and other tools.
Quickly start a new conversation related to an order:
When viewing an order within WooCommerce, you may need to quickly communicate with the customer. WooCommerce Help Scout adds an intuitive form to the description of each order within WooCommerce. This form allows you to contact the customer directly through Help Scout.
Customers can view conversations from the "My Account" page.
Let your customers keep track of their support tickets in one place. WooCommerce Help Scout adds a new field to the My Account page that allows customers to view and reply to conversations.
Start a conversation from a blog comment.
Sometimes a customer may have a problem or query and may not know how to contact your helpdesk. This may cause the customer to comment on their issue in a related (or unrelated) blog post. With WooCommerce Help Scout, you can easily reply to these comments and turn them into a ticket within Help Scout.
Manage all your customer inquiries through Help Scout
After setting up WooCommerce Help Scout, you can see all your customer tickets, inquiries, and feedback in one place. Help Scout's great user interface and powerful tools let you easily manage, reply to, and update conversations. The end result is a seamless customer service experience for both the customer and the store owner.
Get now WooCommerce Help Scout!!
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