Support Candy Reports Addon
Statistics and reports are an integral part of any business. It gives you a quick overview of how your business is performing on a timeline.
SupportCandy Reports Addon Works the Following Reports:
- Dashboard: The dashboard provides a quick overview of reports for a period of time set in the settings. You don't want to display all reports on the dashboard. You can set which reports should be there in the reports settings.
- Ticket Statistics: As the name suggests, it shows reports on the number of tickets that arrived for the given duration.
- First Response Time: First Response Time means the time it takes for an agent to respond to a ticket for the first time after it arrives. This is an important report for you to understand how your agents are performing and how long on average customers get the first response from you.
- Categories or any custom fields that have options: Categories or any custom fields that have options will have a separate report section. These reports are displayed in horizontal bars to fit whatever screen you are viewing.
- and more!
Purchase SupportCandy Reports Addon Today.
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