SupportCandy Agentgroup Addon
As the name suggests, you can create groups of agents that you can assign tickets to just like individual agents.
All agents in the group can manage the tickets assigned to the group. If you want to assign a ticket to a group and expect any available agent in the group to pick up the ticket from the ticket, SupportCandy Agentgroup Addon is for you.
Email notification with “Assigned Agent” recipient is enabled as the ticket assigned to the agent group will be sent to all agents in the group.
Get now SupportCandy Agentgroup Addon!!!
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